# Access to the platform

<div id="bkmrk-english-italiano" style="display: inline-flex; border: 1px solid #DEDFE0; border-radius: 6px; overflow: hidden; margin-bottom: 20px; font-size: 14px;">[ ![flag-united-kingdom.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-08/flag-united-kingdom.png) English ](https://wiki.eaglearca.com/link/129#bkmrk-english-italiano) [ ![Bandiera italiana](https://wiki.eaglearca.com/uploads/images/gallery/2026-08/embedded-image-xaj46xsx.png) Italiano ](https://wiki.eaglearca.com/link/129#bkmrk-english-italiano-1)</div>---

<div id="bkmrk--1" style="display: flex; gap: 8px; margin-bottom: 20px;"></div><span style="white-space: pre-wrap;">Logging into EagleArca allows you to use both the </span>*[Backoffice](https://wiki.eaglearca.com/books/backoffice)<span style="white-space: pre-wrap;"> </span>*(user management, roles, groups, projects, objects and object classes) and the **Inventory App**<span style="white-space: pre-wrap;"> (data collection and fieldwork).</span>

<span style="white-space: pre-wrap;">This page describes the steps for </span>**logging into the system**<span style="white-space: pre-wrap;">, </span>**setting a password**<span style="white-space: pre-wrap;"> and </span>**selecting an organization and application**.

<p class="callout info"><span style="white-space: pre-wrap;">To log in, the user account must be </span>**created and enabled**<span style="white-space: pre-wrap;"> by an administrator with **backoffice** </span><span style="white-space: pre-wrap;">permissions.</span></p>

---

### First-time login

**1.**<span style="white-space: pre-wrap;"> Open the </span>**welcome email**<span style="white-space: pre-wrap;"> you received after creating your account and click the </span>**activation link**.

[![1 - Mail First Access.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/Oau1-mail-first-access.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/Oau1-mail-first-access.png)

**2.**<span style="white-space: pre-wrap;"> Set your </span>**new password**, making sure it meets the minimum requirements:

- at least 8 characters
- one uppercase letter
- one number
- one special character

**3.**<span style="white-space: pre-wrap;"> Confirm to </span>**save the password**.

**4.** You will be redirected to the **login pag**<span style="white-space: pre-wrap;">**e**: enter your email address and password, then click </span>**Login**.

[![2-Login.png](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/scaled-1680-/Y3Z2-login.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/scaled-1680-/Y3Z2-login.png)

<p class="callout warning">The activation link is valid for a limited time. If it has expired, please request account creation again.</p>

**5.** The **Set up 2FA** page opens: EagleArca requires **two-factor authentication** (2FA), so in addition to your email and password you need a **6-digit code** generated by an **authenticator app** on your phone, such as Google Authenticator or Microsoft Authenticator. If you don't have one yet, install it from your phone's app store.

**6.** In the authenticator app, add a new account and scan the **QR code** shown on the page. If you can't scan it, click **Enter the setup key manually instead**, choose to enter a key in the app and type the key shown on the page. EagleArca appears in the app's list, with a 6-digit code that changes every few seconds.

**7.** Enter that code in the **One-time code** field and click **Complete sign-in**. Once the code is verified, the app selection page opens.

**💡 TIP**<span style="white-space: pre-wrap;">: If the </span>**welcome link has expired**, ask the project contact for a new invitation or reset.

---

### Sign in with two-factor authentication

Every time you sign in with your email and password, the **Verification code** page opens: enter the 6-digit code that the authenticator app shows for EagleArca and click **Sign in**.

[![image 1.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-10/scaled-1680-/image-1.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-10/image-1.png)

#### Incorrect code and locked account

If the code is incorrect, an error message appears: enter the latest code generated by the app and try again.

<p class="callout warning">After too many consecutive incorrect codes, the account is **locked** and you can no longer sign in. To unlock it, contact your organization's administrator.</p>

💡**Tip:** Codes change every few seconds: if the code shown is about to expire, wait for the next one before entering it.

---

### Reset your password

**1.** <span style="white-space: pre-wrap;">Go to the EagleArca </span>**login** page.

**2.**<span style="white-space: pre-wrap;"> Click on </span>**Forgot your password?**

[![3-Link Password Dimenticata.png](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/scaled-1680-/8a13-link-password-dimenticata.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/scaled-1680-/8a13-link-password-dimenticata.png)

**3.** <span style="white-space: pre-wrap;">Enter the </span>**email** <span style="white-space: pre-wrap;">address associated with your account and click </span>**Send**.

**4.**<span style="white-space: pre-wrap;"> Check your email inbox and open the</span> **reset link**<span style="white-space: pre-wrap;"> you received.</span>

[![4 - Mail Reset Password.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/4-mail-reset-password.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/4-mail-reset-password.png)

**5.**<span style="white-space: pre-wrap;"> Set and confirm your </span>**new password**, making sure it meets the minimum requirements:

- at least 8 characters
- one uppercase letter
- one number
- one special character

then click **Change Password**.

[![5-Password Requirements.png](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/scaled-1680-/Lkg5-password-requirements.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/scaled-1680-/Lkg5-password-requirements.png)

**6.** Go back to the login page and sign in with your new password.

<p class="callout warning"><span style="white-space: pre-wrap;">If you don't receive the email, check your </span>**Spam** <span style="white-space: pre-wrap;">or </span>**Junk folder**.</p>

---

### Select organization and app

**1.**<span style="white-space: pre-wrap;"> After logging in, the </span>**app selection page**<span style="white-space: pre-wrap;"> opens.</span>

- <span style="white-space: pre-wrap;">Choose the </span>**organization**<span style="white-space: pre-wrap;"> from the top menu.</span>
- <span style="white-space: pre-wrap;">Select the desired </span>**app**<span style="white-space: pre-wrap;"> (Backoffice or App Inventory).</span>
- <span style="white-space: pre-wrap;">Click </span>**Open**<span style="white-space: pre-wrap;"> on the app card.</span>

[![6 - App Selection.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/qTi6-app-selection.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/qTi6-app-selection.png)

**2.**<span style="white-space: pre-wrap;"> If you are associated with </span>**only one organization and one application**, access is granted automatically.

- <span style="white-space: pre-wrap;">With </span>**App Inventory**<span style="white-space: pre-wrap;"> permissions, you access the application directly.</span>
- <span style="white-space: pre-wrap;">With </span>**Backoffice**<span style="white-space: pre-wrap;"> permissions, you enter the configuration console.</span>

**3.**<span style="white-space: pre-wrap;"> If you access an organization but </span>**you are not associated with any app**<span style="white-space: pre-wrap;">, an </span>**empty page**<span style="white-space: pre-wrap;"> is displayed.</span>

- The page indicates that no apps are available for the selected organization.
- <span style="white-space: pre-wrap;">You are asked to </span>**contact the administrator**<span style="white-space: pre-wrap;"> to obtain the necessary authorizations.</span>

**4.**<span style="white-space: pre-wrap;"> To change organization or app after entering, click the current </span>**organization and app name**<span style="white-space: pre-wrap;"> at the top left and select a new item.</span>

[![7 - Header (Organization - App).png](https://wiki.eaglearca.com/uploads/images/gallery/2025-12/scaled-1680-/VnY7-header-organization-app.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-12/scaled-1680-/VnY7-header-organization-app.png)

---

### Access the project

<span style="white-space: pre-wrap;">Once you open the Inventory app, the </span>**project selection home page**<span style="white-space: pre-wrap;"> appears.</span>  
You can change the view (to cards, list, or table) using the selector in the top-right corner.  
Projects can be filtered using the search bar.

[![8 - Layout + Searchbar.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/TyJ8-layout-searchbar.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/TyJ8-layout-searchbar.png)

Each project represents a separate workspace, containing its own groups, object classes, and data.

- To view a project's details, click on it to open a side panel with the information.
- <span style="white-space: pre-wrap;">To open a project, click the </span>**Open** button, which appears when you hover over the item or at the top of the details panel.
- Please wait for the main view to load.

[![9 - Project Detail.png](https://wiki.eaglearca.com/uploads/images/gallery/2025-12/scaled-1680-/9-project-detail.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-12/scaled-1680-/9-project-detail.png)

<p class="callout warning">Project availability depends on the groups and roles assigned to you: if you don't see a project in the list, check with an administrator to make sure your account is properly assigned.</p>

---

### Managing concurrent sessions

**Only one session can be active**<span style="white-space: pre-wrap;"> per account at a time.</span>

If you try to log in while your account is already logged in from another browser or device, the platform will display a message indicating that a session is already active.

[![10 - Active Session Detected.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/cdF10-active-session-detected.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/cdF10-active-session-detected.png)

In this case, you can choose between two options:

- **Cancel:**<span style="white-space: pre-wrap;"> Stops the login and keeps the already open session active.</span>
- **Access anyway:**<span style="white-space: pre-wrap;"> Completes access in the new session and automatically disconnects the previous one.</span>

<span style="white-space: pre-wrap;">It is not possible to be connected simultaneously from a </span>**mobile device and computer**.  
<span style="white-space: pre-wrap;">If you log in from </span>**mobile**<span style="white-space: pre-wrap;"> while already connected from a </span>**computer**<span style="white-space: pre-wrap;"> (or vice versa) you will be </span>**automatically disconnected**<span style="white-space: pre-wrap;"> from the other device.</span>

---

### Links

- [Overview of users, roles and groups](https://wiki.eaglearca.com/books/access-and-overview/page/overview-of-users-roles-and-groups "Overview of users, roles and groups")

---

<div id="bkmrk-english-italiano-1" style="display: inline-flex; border: 1px solid #DEDFE0; border-radius: 6px; overflow: hidden; margin-bottom: 20px; font-size: 14px;">[ ![flag-united-kingdom.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-08/flag-united-kingdom.png) English ](https://wiki.eaglearca.com/link/129#bkmrk-english-italiano) [ ![Bandiera italiana](https://wiki.eaglearca.com/uploads/images/gallery/2026-08/embedded-image-xaj46xsx.png) Italiano ](https://wiki.eaglearca.com/link/129#bkmrk-english-italiano-1)</div>## <span style="white-space: pre-wrap;">Accesso alla piattaforma</span>

---

<span style="white-space: pre-wrap;">Accedere a EagleArca permette di utilizzare sia il </span>*[Backoffice](https://wiki.eaglearca.com/books/backoffice "Backoffice")<span style="white-space: pre-wrap;"> </span>*(gestione utenti, ruoli, gruppi, progetti, oggetti e classi oggetto) sia l’**App Inventory** (raccolta dati e lavoro sul campo).

<span style="white-space: pre-wrap;">Questa pagina descrive i passaggi per </span>**entrare nel sistema**<span style="white-space: pre-wrap;">, </span>**impostare la password**<span style="white-space: pre-wrap;"> e </span>**selezionare organizzazione e applicazione**.

<p class="callout info"><span style="white-space: pre-wrap;">Per accedere è necessario che l’utenza sia </span>**creata e abilitata**<span style="white-space: pre-wrap;"> da un amministratore con permesso di **backoffice**.</span></p>

---

### Primo accesso

**1.**<span style="white-space: pre-wrap;"> Apri la </span>**mail di benvenuto**<span style="white-space: pre-wrap;"> ricevuta dopo la creazione dell’utenza e clicca il </span>**link di attivazione**.

[![1 - Mail First Access.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/Oau1-mail-first-access.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-12/1-mail-first-access.png)

**2.**<span style="white-space: pre-wrap;"> Imposta la </span>**nuova password**<span style="white-space: pre-wrap;"> rispettando i requisiti minimi:</span>

- almeno 8 caratteri
- una lettera maiuscola
- un numero
- un carattere speciale

**3.**<span style="white-space: pre-wrap;"> Conferma per </span>**salvare la password**.

**4.**<span style="white-space: pre-wrap;"> Verrai reindirizzato alla </span>**pagina di login**<span style="white-space: pre-wrap;">: inserisci email e password, quindi clicca su </span>**Login**.

[![2-Login.png](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/scaled-1680-/Y3Z2-login.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/Y3Z2-login.png)

<p class="callout warning">Il link di attivazione ha validità limitata. Se risulta scaduto, richiedi nuovamente la creazione dell’utenza.</p>

**5.** Si apre la pagina **Configura 2FA**: EagleArca richiede l'**autenticazione a due fattori** (2FA), quindi oltre a email e password serve un **codice di 6 cifre** generato da un'**app di autenticazione** installata sul telefono, come Google Authenticator o Microsoft Authenticator. Se non ne hai ancora una, scaricala dallo store del telefono.

**6.** Nell'app di autenticazione aggiungi un nuovo account e inquadra il **codice QR** mostrato nella pagina. Se non riesci a inquadrarlo, clicca **Inserisci la chiave manualmente**, scegli nell'app l'inserimento di una chiave e digita quella riportata nella pagina. Nell'elenco dell'app compare EagleArca, con un codice di 6 cifre che si rinnova ogni pochi secondi.

**7.** Inserisci quel codice nel campo **Codice monouso** e clicca **Completa l'accesso**. Verificato il codice, si apre la pagina di selezione app.

**💡 Suggerimento**<span style="white-space: pre-wrap;">: Se il </span>**link di benvenuto è scaduto**, richiedi un nuovo invito o un reset al referente del progetto.

---

### Accedere con l'autenticazione a due fattori

A ogni accesso con email e password si apre la pagina **Codice di verifica**: inserisci il codice di 6 cifre che l'app di autenticazione mostra per EagleArca e clicca **Accedi**.

[![image 1.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-10/scaled-1680-/qIRimage-1.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-10/qIRimage-1.png)

#### Codice errato e account bloccato

Se il codice è errato compare un messaggio di errore: inserisci il codice più recente generato dall'app e riprova.

<p class="callout warning">Dopo troppi codici errati consecutivi l'account viene **bloccato** e non è più possibile accedere. Per sbloccarlo, rivolgiti all'amministratore della tua organizzazione.</p>

💡**Tip:** I codici si rinnovano ogni pochi secondi: se quello mostrato sta per scadere, aspetta il successivo prima di inserirlo.

---

### Reimpostare la password

**1.**<span style="white-space: pre-wrap;"> Vai alla pagina di </span>**login**<span style="white-space: pre-wrap;"> di EagleArca.</span>

**2.**<span style="white-space: pre-wrap;"> Clicca su </span>**Hai dimenticato la password?**

[![3-Link Password Dimenticata.png](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/scaled-1680-/8a13-link-password-dimenticata.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/8a13-link-password-dimenticata.png)

**3.**<span style="white-space: pre-wrap;"> Inserisci l’</span>**email**<span style="white-space: pre-wrap;"> associata all’utenza e clicca su </span>**Invia**.

**4.**<span style="white-space: pre-wrap;"> Controlla la tua casella email e apri il </span>**link di reset**<span style="white-space: pre-wrap;"> ricevuto.</span>

[![4 - Mail Reset Password.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/4-mail-reset-password.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-12/4-mail-reset-password.png)

**5.**<span style="white-space: pre-wrap;"> Imposta e conferma la </span>**nuova password**<span style="white-space: pre-wrap;"> rispettando i requisiti minimi:</span>

- almeno 8 caratteri
- una lettera maiuscola
- un numero
- un carattere speciale

<span style="white-space: pre-wrap;">quindi clicca su </span>**Cambia password**.

[![5-Password Requirements.png](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/scaled-1680-/Lkg5-password-requirements.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-11/Lkg5-password-requirements.png)

**6.**<span style="white-space: pre-wrap;"> Torna alla pagina di login e accedi con la nuova password.</span>

<p class="callout warning"><span style="white-space: pre-wrap;">Se la mail non arriva, controlla la cartella </span>**Spam** <span style="white-space: pre-wrap;">o </span>**Posta indesiderata**.</p>

---

### Selezionare organizzazione e app

**1.**<span style="white-space: pre-wrap;"> Dopo il login, si apre la </span>**pagina di selezione app**.

- Scegli l’**organizzazione**<span style="white-space: pre-wrap;"> dal menu in alto.</span>
- Seleziona l’**app**<span style="white-space: pre-wrap;"> desiderata (Backoffice o App Inventory).</span>
- <span style="white-space: pre-wrap;">Clicca su </span>**Apri**<span style="white-space: pre-wrap;"> nella card dell’app.</span>

[![6 - App Selection.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/qTi6-app-selection.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/6-app-selection.png)

**2.**<span style="white-space: pre-wrap;"> Se si è associati a </span>**una sola organizzazione e a una sola applicazione**, l’accesso avviene automaticamente.

- Con permessi per l’**App Inventory**, si accede direttamente all’applicazione.
- <span style="white-space: pre-wrap;">Con permessi </span>**Backoffice**, si entra nella console di configurazione.

**3.**<span style="white-space: pre-wrap;"> Se accedi a un’organizzazione ma </span>**non sei associato a nessuna app**<span style="white-space: pre-wrap;">, viene mostrata una </span>**pagina vuota**.

- La pagina indica che non sono disponibili app per l’organizzazione selezionata.
- <span style="white-space: pre-wrap;">Viene richiesto di </span>**contattare l’amministratore**<span style="white-space: pre-wrap;"> per ottenere le autorizzazioni necessarie.</span>

**4.**<span style="white-space: pre-wrap;"> Per cambiare organizzazione o app una volta entrato, clicca in alto a sinistra sul </span>**nome dell'organizzazione e dell'app**<span style="white-space: pre-wrap;"> correnti e seleziona una nuova voce.</span>

![7 - Header (Organization - App).png](https://wiki.eaglearca.com/uploads/images/gallery/2025-12/scaled-1680-/VnY7-header-organization-app.png)

---

### Accedere al progetto

<span style="white-space: pre-wrap;">Una volta aperta l’App Inventory, viene mostrata la </span>**pagina iniziale di selezione progetto**.  
La visualizzazione può essere cambiata (a card, a lista o a tabella) con un selettore in alto a destra.  
I progetti possono essere filtrati tramite searchbar.

[![8 - Layout + Searchbar.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/scaled-1680-/TyJ8-layout-searchbar.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/TyJ8-layout-searchbar.png)

Ogni progetto rappresenta un ambiente di lavoro indipendente, che contiene i propri gruppi, classi oggetto e dati.

- Per visualizzare i dettagli di un progetto, clicca su di esso per aprire un pannello laterale con le informazioni.
- <span style="white-space: pre-wrap;">Per aprire un progetto, clicca sul bottone </span>**Apri**, visibile al passaggio del mouse sopra l'elemento o in alto sul pannello dei dettagli.
- Attendere il caricamento della vista principale.

[![9 - Project Detail.png](https://wiki.eaglearca.com/uploads/images/gallery/2025-12/scaled-1680-/9-project-detail.png)](https://wiki.eaglearca.com/uploads/images/gallery/2025-12/9-project-detail.png)

<p class="callout warning"><span style="white-space: pre-wrap;">La disponibilità dei progetti dipende dai </span>**gruppi** <span style="white-space: pre-wrap;">e dai </span>**ruoli** assegnati: se non vedi un progetto nella lista, verifica con un amministratore che l’utenza sia associata correttamente.</p>

---

### Gestione degli accessi contemporanei

<span style="white-space: pre-wrap;">Per ogni account può essere attiva </span>**una sola sessione alla volta**.

Se provi ad accedere mentre la tua utenza è già collegata da un altro browser o dispositivo, la piattaforma mostra un messaggio che segnala la presenza di una sessione già attiva.

[![10 - Active Session Detected.png](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/cdF10-active-session-detected.png)](https://wiki.eaglearca.com/uploads/images/gallery/2026-03/10-active-session-detected.png)

In questo caso puoi scegliere tra due opzioni:

- **Annulla:**<span style="white-space: pre-wrap;"> Interrompe il login e mantiene attiva la sessione già aperta.</span>
- **Accedi comunque:**<span style="white-space: pre-wrap;"> Completa l’accesso nella nuova sessione e disconnette automaticamente quella precedente.</span>

<span style="white-space: pre-wrap;">Non è possibile essere collegati contemporaneamente da </span>**dispositivo mobile**<span style="white-space: pre-wrap;"> e </span>**computer**.  
<span style="white-space: pre-wrap;">Se accedi da </span>**mobile**<span style="white-space: pre-wrap;"> mentre sei già collegato da </span>**computer** <span style="white-space: pre-wrap;">(o viceversa), verrai </span>**automaticamente disconnesso**<span style="white-space: pre-wrap;"> dall’altro dispositivo.</span>

---

### Collegamenti

- [Panoramica utenti, ruoli e gruppi](https://wiki.eaglearca.com/books/access-and-overview/page/overview-of-users-roles-and-groups "Overview of users, roles and groups")

---

***Last update:** 20 October 2026*